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Year: 2014

Thanks A Lot

Are you interested in lowering your blood pressure, sleeping sounder, worrying less and exercising more? Would you like to move your career to the next level, manage team conflict more effectively and make wiser decisions about the future? Experts tell us that regular doses of gratitude may be a good place to begin.

For over a decade Robert A. Emmons, of the University of California, Davis, along with Michael E. McCullough of the University of Miami conducted pioneering experiments where they validate the positive affects of consistent thankfulness. They instructed people to keep a journal listing five things for which they felt grateful, like a friend’s generosity, something they’d learned, a sunset they’d enjoyed. The gratitude journal was brief – just one sentence for each of the five things – and done only once a week, but after two months there were significant effects. Compared with a control group, the people keeping the gratitude journal were more optimistic and felt happier. They reported fewer physical problems and spent more time working out.

Write a Note

In a study of polio survivors and other people with neuromuscular problems, the ones who kept a gratitude journal * reported feeling happier and more optimistic than those in a control group, and these reports were corroborated by observations from their spouses. These grateful people also fell asleep more quickly at night, slept longer and woke up feeling more refreshed.

Just a Thought

According to a new workplace study, after prompting managers to just think about things they’re grateful for, they demonstrated more patience, and were able to keep their impulses in check, which fostered long-term thinking. When faced with a pressing problem conflict decreased, and creativity increased.

Make a Habit

Making thankfulness a habit, either by recording it or simply thinking about it routinely, helps you be a more effective manager; build your network, increases your decision-making capabilities, improve your productivity and attract the mentors and proteges you will need along the way.

Based on my personal non-scientific research, thankfulness can do wonders for family relationships too. Next Thursday might be a good day to give it a try.

Journal Entry:
Achieving your goals and being physically healthy enough to enjoy your success might be as simple as saying “thanks” a lot, in your leadership and life.

* Complimentary Starter Gratitude Journal- If you would like to test the power of keeping a gratitude journal, and having a small journal in hand would help you get started, I’d be happy to send you one.

Click on “Contact Us” and tell us your preferred mailing address and one will be mailed to you.
 

We can only be said to be alive in those moments when our hearts are conscious of our treasures. ~ Thornton Wilder, playwright

Gratitude is not only the greatest of virtues, but the parent of all others. ~ Cicero, philosopher

Piglet noticed that even though he had a Very Small Heart, it could hold a rather large amount of Gratitude. ~ A. A. Milne, author of Winnie-the-Pooh

Gratitude, like faith, is a muscle. The more you use it, the stronger it grows, and the more power you have to use it on your behalf. If you do not practice gratefulness, its benefaction will go unnoticed, and your capacity to draw on its gifts will be diminished. To be grateful is to find blessings in everything. This is the most powerful attitude to adopt, for there are blessings in everything. ~ Alan Cohen, businessman

Oh give thanks to the Lord, for he is good, for his steadfast love endures forever! Psalm 107:1 -David, servant leader

Strategic Stillness

When you’re on a roll at work – completely focused, tearing through your to-do list – the last thing you want to do is take a break and lose momentum. But research shows that no matter how engaged we are in an activity, our brains inevitably tire, and we become more vulnerable to distractions. [1]

He is a 38 -year-old business analyst /senior project manager who has worked very hard all his life. He loves his job, is loyal to his boss and respects the mission of this large not-for profit organization, but he describes his workplace as a war zone. An environment where ever-rising performance expectations, do-more-with-less focus and out-of-control technology collide, compete and wreak havoc on employees’ health and ultimately stagnate productivity. “I see too many good people, who are too well meaning, too dedicated and too hard working pushed to exhaustion to give their best in our never-enough environment,” he says.

He joined this organization as a wounded warrior from a family business that lost their struggle to survive. As a result of the burnout he suffered there , combined with a recently diagnosed physical disorder, he can operate at his best for only 4-5 hours a day. Yet he has become the most productive manager in his division. Last month he was recognized by this multi-site health care system for his outstanding contribution to quality and efficiency. “How did you achieve this,” I asked him.

He said, “I am in the office all day like everyone else, but I know I have limited productive time. Ever hour I take a 15- 20 minute break to let my mind rest. Sometimes I take a walk, stretch, doodle or go for a snack with someone. The important thing is I get away from my computer completely”. (Note: Checking Facebook, private email or texting doesn’t count as rest)

He went on to say, “When I get still for this short time, I get better ideas and see simpler ways to achieve what needs to be done.” While his peers often attend 6-7 catch-up meetings a day, he holds 2-3 no-more-than -an -hour meetings daily. He told me he often feels guilty because he gets so much done in less time.” He confessed that his biggest challenge is not always the war zone workplace, but his natural craving to be busy and to work too hard – too long. Strategic stillness has become his mantra. It seems to be working, because others are asking the same question I did, but most are too busy to listen.

Journal Entry: How would you change the way your work day if you were limited to 4- 5 hours a day to get the results you needed to get? Could implementing strategic stillness help you be healthier and more productive in your leadership and life?

The doctrine of the vital few and the trivial many: there are only a few things that ever produce important results.

Most activity, en masse and individually, is a waste of time. It will not contribute materially to desired results – Vilfredo Pareto, Italian economist

Never to suffer would never to have been blessed. – Edgar Allan Poe, fiction writer

I believe all creative power comes from great stillness. If then, we are just quiet and afterwards act, the action will go further for there is alignment.We should not have to do much to change the whole world. – Glenn Clark, Theologian and Teacher

No matter how bad things are, you can always make things worse. – Randy Pausch, professor The Last Lecture

[1] Ariga, A., & Lleras, A brief and rare mental breaks keep you focused: Deactivation and reactivation of task goals preempt vigilance decrements Cognition (2011), doi: 101016/cognition. 2010. 12.007

When Succession Works

Last month I made a presentation on the human side of business continuity planning. Following my talk, the president of a midsize company stopped me in the hallway and said, “Over the past couple of years, three of my key staff members have retired. The Director of Administration was one of them.” Two Board members were standing nearby, overheard his statement, interrupted our chat and in unison asked, “When did that happen?” The president beamed with well-deserved pride. His planning had paid off.

Gambling on Succession

Unlike the successful story above, many Boards and leadership teams appear to be rolling the dices on their succession plans, and most are losing their wagers. In 2012, The Harvard Business School of Leadership conducted a study of organizations with revenues over $500 million. They reported that 50% of these businesses did not have a formal CEO and key staff succession plan, and that only 20% of the organizations that did were satisfied with their plan.

So it is no wonder that we continue to read big headlines of large organizations that never seem to get it right. If the Fortune magazine’s top listed organizations, who have more financial resources, savvy business leaders and smart consultants that 90% of the organization in the world can’t get organized and figure it out- How does a mid-size or small organization beat the odds and make succession work?

Assessing Your Risk

Take this quiz to get a gut-check on whether your organization may be in jeopardy. List the names of the key staffers who have left your organization over the past 3- 5 years. Next to their names, indicate which of these two hallway questions you heard after their departure: 1- a gladly surprised, “When did that happen?” or 2- a gravely concerned, “How did this happen?”

Setting Structure and Culture

In my presentation, I shared 10 steps an organization can take to be prepared for a key leader transition, be it planned or unplanned. Implementing these steps will set in place an effective succession structure, but at the end of the day, it will be the level of trust established in the culture that decides if a succession plan or any other initiative will be a winner or a loser. When trust is high almost everything works. When trust is low almost nothing works.

Journal Entry: How did you do on the risk quiz? If you had all 1’s congratulations, keep doing what you’re doing. If you had a few 2’s, what needs to happen so you can have more healthy transitions in the leadership and life of your organization?

“Plans of the diligent lead to profit as surely as haste leads to poverty.”
– Solomon, King in his book of Proverbs 21:5 (NIV)

“Good design can’t fix broken business models.”  – Jeffery Veen, designer of beautiful things (Adobe® products)

“When people see that what you are trying to do for them comes from a sincere heart, they’ll believe you, they’ll do what you ask them to do, they’ll keep on doing it as long as you ask.”  – James Casey, author

“Organizing is something you do before you do something, so that when you do it, it is not all mixed up.” – A.A. Milne, Winnie-The- Pooh

“Truth builds trust.” – Marilyn Suttle, customer service expert

Business Success Son

“Will you help our son decide what he wants to do?” This question created my first management consulting assignment. The location was a furniture store on the outskirts of Louisville, Kentucky. This business was still owned by the founders, a Jewish couple, who opened the store in the 1950’s . They were prominent community leaders who had made a very good living and reared their only child here. It was now the late 80’s and time had come for the parents to retire and turn the business over to their son, but their outstretched offering was landing on tightly closed arms.

Son told me he was burned out. He would have quit, but for the desires of his aging parents. He went on to say, “When I entered college I was seriously considering majoring in psychology. My roommate was in accounting. He said that accountants make lots of money, so I switched my major to accounting.” Son added, ” My parents were very please with my major. I was just happy to graduate and get back home.”

Three Outside Forces

Knowing what to do with your career direction is not so easy. As the story illustrates, there are three outside forces that strongly impact vocational choices: parents, peers and profit. These are certainly not the only influencers, but the three tend to hold a strong sway regardless of our stage in life. External factors can and do lead to a fulfilling career, but sometimes a more intentional approach is needed.

“Deciding whether you want to run this store or run to another career will not be difficult, but making either choice happen will not be easy,” I told Son. “First you need to consider the affect that parents, peers and profit did have and can still have on you. But you can decide to give them lots of power, or allow each one the influence you want it to have in this career decision.” I asked, “Do you want to figure this out?” He said, “I’ll do anything to feel better.” I gave him a journal and a 10-day assignment to complete our by next meeting.


Two Plans On the Same Page

Two weeks later, Son and I met. We worked together and designed his personal plan based on his goals, motivated abilities, innate work interests and the hard truths of the market place. He was pleased. Afterwards he shared it with his parents. Then we met together several times to lay out their business succession plan, which involved Son going back to college soon.

“How much do I owe you?” Mother asked. “The amount we agreed will be good,” I said. She opened her change purse, took out a brass key, placed it in the drawer lock, and eased out her tattered checkbook on to the big railroad desk. She wrote a check for twice the amount. I was shocked. Mother, Father and Son smiled.

Son ran the business for several more years. During that time he added two more locations. Then he sold it all to a large chain store. His accounting degree was a great asset in analyzing the business deal. Negotiating the nice profit at the close had a lot to do with his mastery of psychology.

This experience helped me realize what I wanted I to do with my career and set me on a course for the type work I do today.

Journal Entry: What experience helped set you on your career path? What challenges are you facing as you plan to make a healthy transition into the next phase in your leadership and life?

 

“Articulating your hopes is the first step to achieving them.” – Art Stevens: animator, director and producer for Walt Disney Animation Studios

“Some 17 year old kid decided I was going to be a dentist” – A rich but burned out orthodontist.

“Burn out isn’t caused by you working too much, but from working on what doesn’t matter too much to you.” – Michael Alan Tate

“When we are no longer able to change a situation – we are challenged to change ourselves. – Viktor E. Frankl

“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” – Mark Twain

“Self-discovery is the end product of a great challenge mastered…” – Kurt Hahn: inventor of the outdoor education and adventure learning philosophy and practice

Healthy Transitions – Slow Down to Go Fast

On April 21 my 81 year-old mother had a complete hip replacement and I turned completely 60 years old. For over six months she suffered with increasing pain and struggled with what she should do about it. During that time I agonized over speaking my age to others and grappled with what I would do in the next phase of my business.

My mother’s surgery was a marvelous success and her rehab is right on track.  I have come out of my ” how old are you now? ” closet and have rebranded my practice to embrace my calling over 20 years ago-helping healthy transitions happen fast.

On the top of this page is my new logo. It is a bird dog on point. People who know me well are aware of my love for these dogs, but when they see the logo they ask, “So what is the point of the bird dog for your business?”  The logo is a metaphor for the three step process I follow when I coach a leader or consult with a team facing a complex change or a complicated opportunity.

Get on point.  Sharpen your focus.

Bird dogs run fast while hunting, but then do just the opposite of what nature instructs virtually every other dog to do. When a well-trained bird dog, like my English setter Annie, hits the scent of a quail, she will slow down, then freeze and focus on that one thing that is truly important.  All her gifts, talents and skills are aligned on her purpose. 

Honor others.  Strengthen your relationships.

Bird dogs are trained to acknowledge any other dog that is on point by stopping immediately and pointing. This is called backing or honoring. No matter the lack of stature of the first dog on point, every dog in the field will halt, honor and hold steady until the first dog moves off point or their master says to move.

Know what’s important now. Simplify everything. 

On a successful hunt, a bird dog retrieves any game that is harvested and fetches it into its master’s hand. Because there are many distractions in the field, the dog will act on this assignment immediately so no game is lost. One bird placed in one hand, one at a time. It’s as simple as that.

This process, like a good bird dog perhaps, will create a clearing where we can slow down, focus on what matters most and build a simple plan to quickly act on what matters next.

I hope my business scheme turns out as well as my mother’s surgery.  She had a great surgeon, but we know her success is due in large part to her determination, the vision she has for her life and her confidence in God’s hand always at work.  Maybe these qualities run in the family.

Journal Entry:

What changes will you be facing soon? How are you preparing to make sure your next move achieves your vision of a healthy transition in your leadership and life?

 

You have to slow down to go fast – Old racecar driver’s axiom

When you reach our age you finally know what you want to do, but don’t have the energy to do it. – A discouraging note pinned on one the 60 birthday cards I received on my 60th birthday this year.

Think of many things. Do one. – Portuguese proverb

We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time.– T. S. Eliot

If you have faith as small as a mustard seed, you can say to this mulberry tree, ‘Be uprooted and planted in the sea,’ and it will obey you. Luke 17:6  (NIV)

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